Privacy Policy
Privacy Policy
Stackspin Inc. d/b/a Theracycle (“Theracycle,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, purchase products, communicate with us, or use our services.
By accessing our website or using our services, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect the following categories of information:
Personal Information
Information you voluntarily provide to us, including:
Name
Billing address
Shipping address
Email address
Phone number
Payment information
Order history
Customer support communications
Financing application information submitted through third-party financing providers
Device & Website Usage Information
We may automatically collect certain information when you use our website, including:
IP address
Browser type
Device type
Operating system
Referring website
Website activity and navigation behavior
Cookies and tracking technologies
Approximate geographic location
Pages viewed and time spent on the website
Product & Service Information
We may collect information related to:
Product purchases
Delivery and installation details
Warranty claims
Return requests
Technical support interactions
Product troubleshooting communications
How We Use Information
We may use collected information to:
Process orders and payments
Arrange shipping and delivery
Provide customer support
Process warranty claims and returns
Improve products and services
Communicate with customers regarding orders or support
Detect fraud or unauthorized activity
Maintain website security
Comply with legal obligations
Send marketing or promotional communications where permitted by law
Analyze website traffic and user behavior
Payment Information
Payment transactions are processed through secure third-party payment processors.
Theracycle does not store full credit card numbers or sensitive payment authentication data on our servers.
Customers may be required to provide payment verification information for refunds, warranty claims, or fraud prevention purposes.
Financing Providers
If you apply for financing through a third-party financing company, your financing application and financial information are governed by the privacy policy of the applicable financing provider.
Theracycle may receive limited information regarding financing approvals, order status, and account-related details necessary to process purchases and returns.
Cookies & Tracking Technologies
Our website may use cookies, analytics tools, pixels, and similar tracking technologies to:
Improve website functionality
Analyze website traffic
Personalize user experience
Measure marketing effectiveness
Detect fraud and security risks
You may disable cookies through your browser settings; however, portions of the website may not function properly.
Marketing Communications
We may send customers promotional emails, newsletters, product updates, or marketing communications.
You may opt out of marketing emails at any time by using the unsubscribe link included in the email or by contacting us directly.
Even if you opt out of marketing communications, we may still send transactional or service-related communications regarding orders, warranties, deliveries, returns, financing, or account-related matters.
Sharing of Information
We do not sell personal information to third parties.
We may share information with:
Shipping carriers and logistics providers
Payment processors
Financing providers
Customer support providers
Technical service providers
Marketing and analytics vendors
Fraud prevention and security providers
Professional advisors, insurers, auditors, or legal authorities when required
Government agencies or law enforcement where legally required
Information is shared only as reasonably necessary to provide services, operate our business, or comply with legal obligations.
Data Security
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Customers use the website and submit information at their own risk.
Data Retention
We retain personal information only for as long as reasonably necessary to:
Fulfill business purposes
Comply with legal obligations
Resolve disputes
Enforce agreements
Maintain warranty, accounting, tax, fraud prevention, and business records
Retention periods may vary depending on the nature of the information and applicable legal requirements.
Third-Party Websites
Our website may contain links to third-party websites, financing providers, social media platforms, or external services.
Theracycle is not responsible for the privacy practices, security, or content of third-party websites or services.
Users access third-party websites at their own risk.
Children’s Privacy
Our website and products are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13 without appropriate parental consent.
If we become aware that information has been collected from a child under 13 in violation of applicable law, we will take reasonable steps to delete such information.
California Privacy Rights
California residents may have certain rights under applicable California privacy laws, including the right to:
Request access to personal information
Request deletion of personal information
Request correction of inaccurate information
Request information regarding categories of collected information
Requests may be submitted using the contact information below.
Theracycle reserves the right to verify the identity of individuals making such requests before responding.
International Users
Our services are operated from the United States.
By using our website or providing information to us, international users acknowledge that information may be transferred to, processed, and stored in the United States where privacy laws may differ from those in their country of residence.
No Medical Information Storage
Theracycle products and website are intended primarily for exercise, wellness, mobility support, and customer service purposes.
Theracycle does not intentionally collect, store, or process protected health information (“PHI”) subject to the Health Insurance Portability and Accountability Act (“HIPAA”) unless expressly stated otherwise in a separate written agreement.
Customers should avoid submitting sensitive medical information through general website forms, email, or customer support channels unless specifically requested.
Fraud Prevention & Security Monitoring
Theracycle reserves the right to use fraud detection, payment verification, shipping verification, identity verification, and transaction monitoring tools to help prevent unauthorized transactions, chargebacks, abuse, theft, or fraudulent activity.
Orders suspected of fraud or unauthorized activity may be delayed, canceled, or subject to additional verification requirements.
Changes to This Privacy Policy
Theracycle reserves the right to modify or update this Privacy Policy at any time.
Updated versions will be posted on this page with a revised effective date.
Continued use of the website following updates constitutes acceptance of the revised policy.
Contact Information
Theracycle
Stackspin Inc.
Phone: 833-482-9253
Website: https://www.theracycle.com
If you have questions regarding this Privacy Policy, please contact us through the website or customer support channels.
